Technical Project Manager (CloudOps)

Crest Data Systems is looking for Technical Project Manager with 8+ years of experience for CloudOps team. CloudOps Manager will be responsible for manage and execution of production deployments and infrastructure management activities across all the production and pre-production systems. The Technical Support Manager (Cloud Operations) will also be responsible for the implementation of procedures and processes to improve performance of the team in accordance with industry standards and guidelines.

• Manage and own the entire aspect of technical support and 24/7 cloud operations related activities.
• Should be able to manage the customers independently and prioritize the task effectively.
• Responsible to ensure that the production support environment is up and running.
• Responsible  for troubleshooting , debugging  and fixing issues in case of failures.
• Implement changes as requested by customers in the production environment.
• Write/enhance automation as and when needed.
• Should be able to manage the team effectively.
• Work closely with  the internal teams and customers to follow the processes and SLAs
• Write, update and enhance documentation including run books/playbooks
• Debug complex problems on production environment and provide technical solutions, best practices & processes.

• 8+ years of experience working in a support environment – e.g. Application support/Technical support/ Production support.
• Should possess sound knowledge on cloud technologies such as AWS, Terraform , Chef and Puppet.
• Strong experience with Linux environment. Having Linux certification is a big advantage.
• Well versed with ITIL process. ITIL certification is preferable.
• Prior experience working with global customers is preferred. Experience working with US clients would be an added advantage.
• Relevant experience of managing mid-big size teams.
• Relevant experience in change/incident/problem/issue/risk management/escalation management.
• Should have experience of roster/shift management.
• Good understanding on how the  support ticketing function
• Should have experience of any ticketing system tools. E.g. Jira.
• Flexible working in 24/7 cloud operations environment / rotational shifts.
• Required excellent communication, interpersonal & leadership skills