Cisco ACI App for ServiceNow

Inventory Discovery and CMDB Update

Executive Summary

With so much of the modern enterprise powered by IT, visibility into IT infrastructure is mission critical. This sought after visibility, however, is remarkably elusive. IT infrastructure continues to grow and become more complex with the proliferation of hardware, software, appliances, virtual machines, cloud services, and mobile devices. This makes visibility into infrastructure a constantly moving target. For IT to gain visibility, it faces the challenge of consolidating, maintaining and understanding complex data.

Services
  • Engineering Services
  • Enterprise Integrations
Technology and Platform
  • ServiceNow Platform

About Client

Cisco Systems, Inc. is an American multinational technology conglomerate headquartered in San Jose, California, in the center of Silicon Valley. Cisco develops, manufactures and sells networking hardware, telecommunications equipment and other high-technology services and products.

Business Challenge

With so much of the modern enterprise powered by IT, visibility into IT infrastructure is mission critical. This sought after visibility, however, is remarkably elusive. IT infrastructure continues to grow and become more complex with the proliferation of hardware, software, appliances, virtual machines, cloud services, and mobile devices. This makes visibility into infrastructure a constantly moving target. For IT to gain visibility, it faces the challenge of consolidating, maintaining and understanding complex data.

Client Solution

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The Crest Difference

ServiceNow has a cloud-based single system of record for infrastructure and service data. The CMDB helps organizations better understand the IT environment particularly in the areas of business service impact analysis, asset management, compliance, and config management. By creating integration with ServiceNow platform, the user can pull various IT assets and create a relationship between the modules internally as well as with the ServiceNow CMDB table. This helps organizations understand their IT network and easily correlate different IT assets with each other.

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