Managed ITSM

Engage our experienced ITOps to automate routine tasks, proactively deliver high-quality IT support and increase productivity by leveraging best-practices and rapidly implementing or consolidating IT apps to the most innovative ITSM platforms.

Managed ITSM Scope

Our Managed ITSM Services

Engage Crest Data Systems experienced ITOps having breadth of expertise managing IT operations with engineering, managed and professional services by leveraging the full potential of ITSM platform. Our qualified and experienced IT professionals provide the technical expertise and skills required to manage multi-vendor IT environment. Crest Data System works with you as a strategic partner, offering managed ITSM services for Day 2 operations for your ITSM solution. We ensure the ITSM is stable by providing quick help on trouble tickets, implement support for minor refinements to cater to your actual usage patterns. These collectively speed ITSM platform adoption and enable rapid ROI for your enterprise.
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ITSM Administration and Management
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IT Operations Monitoring
Top of the game

Case Studies

Cisco ACI App ServiceNow
Built integration with ServiceNow and ACI platform so that the user can pull various IT assets and create a relationship between the modules internally as well as with the ServiceNow CMDB table.
Endgame Integration with ServiceNow
Crest developed the Endgame application to fetch the alerts from the app at regular intervals and report them as NOW Incidents.
Illumio integration with ServiceNow CMDB
Crest Data System ServiceNow Experts helped implement ServiceNow CMDB as a single source of truth.
Above and beyond competition

Benefits We Deliver

Icons_Page-02_SArtificial Intelligence (AIOps)
360-degree IT Services Intelligence
We enable visibility of end-to-end IT operations helping enterprises to identify problems, execute intelligence-driven investigations, triage issues, and accelerate incident responses.
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Improve the productivity of IT staff
With Crest’s managed ITSM services releases your internal IT staff from the daily operational challenges so they can focus on your core business activities and more strategic functions.
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Automate incident management
Our ITSM experts can help integrate industry-standard metrics, logs and your monitoring toolset into a single source of truth that allows on-call teams to quickly fix problems.
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Reduce cost of security operations
With crest data managed SOC service, enterprises can reduce in-house security staff to maintain security operations center. We also help improve return on overall technology investment by reducing required disparate and expensive SIEM solutions that are difficult to manage.
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Complete SLA-based services
We provide managed ITSM services as per Crest defined different SLAs models, which can also be customized as per business need.