Illumio integration with ServiceNow CMDB

ServiceNow application to manage Illumio PCE workloads

Executive Summary

Inconsistent workloads additions to the enterprise infrastructure makes it mandatory for an admin to asses workloads missing VEN agent installation & ensure accurate representation of VEN properties. Major IT admin challenges were to manage the agent installation on unmanaged PCE workloads & the ability to sync PCE workloads with CMDB properties.

Services
  • Engineering Services
  • IT Operations
  • Software Development
Technology and Platform
  • ServiceNow Platform

About Client

Illumio is an American business data center and cloud computing security company. Illumio PCE collects telemetry data from Virtual Enforcement Node(VEN) to build an application dependency map that shows how workloads communicate internally and applications interdependencies.

Business Challenge

Consistent workloads additions to the enterprise infrastructure make it mandatory for an admin to asses workloads missing VEN agent installation & ensure an accurate representation of VEN properties. Major IT admin challenges were to manage the agent installation on unmanaged PCE workloads & the ability to sync PCE workloads with CMDB properties.

Client Solution

ServiceNOW’s CMDB is a central repository of the enterprise’s IT assets, IT admin. The client wanted to leverage the CMDB for getting the list of workloads which are managed/un-managed in Illumio PCE. Crest developed a ServiceNow application for Illumio PCE, which majorly fetches the workloads form Illumio PCE along with CMDB correlation. The application builds this correlation on a pre-defined configurable frequency and keeps the mappings up-to-date. IT admin can use this correlated information to sync the workload properties on Illumio PCE. It also allows the IT admin to figure out a list of un-managed workloads in PCE and integrate with Change management. Using Change management, the VEN agent installation is enforced.

The Crest Difference

Crest Data System ServiceNow Experts helped implement ServiceNow CMDB as a single source of truth. A ServiceNow CMDB maintains current and accurate data through a single system of record to drive business-critical processes and reconcile with Illumio PCE workloads.

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